Delete your account
You can delete your Brimm account and the personal data attached to it at any time. There are two ways to do it.
In the app
Open Brimm, go to Settings, and choose Delete account. You'll be asked to confirm. Once confirmed, your account is closed and your data is removed from our active systems.
By email
If you no longer have the app installed, email support@brimm.ai from the address you signed up with and ask us to delete your account. We'll confirm once it's done, and we'll respond within a reasonable time and in line with applicable law.
Email us from the address on the account — it's how we check the request is really yours before deleting anything.
What gets deleted
- Your name, email address and account record
- Your passport country, the visas and residence permits you hold, and your home country
- Your travel preferences — style, interests and currency
- Every trip and itinerary you created or saved
- Saved destinations and activities, and recently viewed places
- The copy of your data cached on your device, when you delete the app
What we keep, and why
We retain consent records — the date and version of the terms you agreed to — because we're required to keep proof of consent. These hold no trip data and no passport or visa details.
Anonymous, aggregated information that cannot identify you may also remain.
How long it takes
Deletion from our active systems happens when the request is processed. Copies may persist briefly in routine backups before being overwritten in the normal backup cycle.
Subscriptions
If you subscribe to Brimm Pro, deleting your account does not cancel the subscription. Cancel it in your Google Play or Apple App Store account, which is where the subscription is held.